What is Silicon Space Social Networking?

Silicon Space Social Networking offers social networking solutions for a variety of markets.   Communities can vary across industry sector.  However, the most relevant differences occur when segmented across user needs. Are your community users looking for other users with similar interests?  Perhaps they are looking for problem solving information about your product, or they are just excited about an upcoming product and want to participate in the marketing buzz.

Support Communities

Support communities focus around an organizations effort to support its customers in the use of its products.  Support communities are a place for customers to help get their problems resolved, often by other users or by searching the knowledge base to find historical data on their issue.   Members of the host companies support group often are members of these communities as well, and provide answers to many questions posted on line, especially if the issue is new or a response is not received from other members within a reasonable time period.  Support communities also often provide an option for the member to contact a paid support representative in real-time (either through phone or chat) after all on line support options have been exhausted.

Shared Interest Communities

These communities form groups of users with a common interest or goal.  Product companies may sponsor communities that consume their products (for example, an athletic equipment manufacturer may sponsor a community targeted at high school athletics).  Or a company may host a site for its partners to collaborate.  For example, a large software company may host a site for its development partners to collaborate, or to better understand a common API. 

Marketing Communities

Marketing communities create and maintain the “buzz” around your new or existing product and capabilities.  Use a marketing community to engage your customer base….release “teaser” information and get immediate feedback.  Hold events to allow groups of potential or existing customers to network and receive information such as webcasts or promotions.